Automated Policy Issuance & Renewal for a Leading Insurance Company in Bahrain
1 Oct 2024
Summary:
Automated policy issuance and renewal processes for a major insurance company in Bahrain, significantly reducing manual intervention, errors, and costs by 80%.
Challenges:
The insurance company faced difficulties in accurately recording transactions for New Issuance, Renewal, Addition, and Deletion of members. These tasks were highly repetitive, urgent, and prone to errors, leading to inefficiencies in the backend systems.
Solution:
A BOT was developed that automates the entire process. The BOT extracts data from emails and attachments, logs into the system, navigates through the required steps, and inputs the data. It also verifies details and sends a confirmation email to stakeholders.
Benefits:
The automated solution reduced manual touchpoints, minimized errors, sped up processing times, and cut costs by 80%, allowing the company to focus on higher-value activities.